Refund Policy

At Super Star Furnitures & Electronics, customer satisfaction is important to us. We aim to provide quality products and transparent policies regarding returns, cancellations, and refunds.

1. Order Cancellation

• Orders can be cancelled before dispatch or production.
• Customized or made-to-order products cannot be cancelled once manufacturing begins.
• Cancellation requests must be made through phone or official communication channels.

2. Refund Eligibility

Refunds may be approved under the following situations:

• Wrong product delivered.
• Damaged product received during delivery.
• Product unavailable after payment confirmation.
• Duplicate payment made by customer.

3. Non-Refundable Items

• Customized furniture or steel fabrication work.
• Products damaged due to improper handling by customer.
• Used, installed, or altered products.
• Products purchased during clearance or special sale offers.

4. Damaged Products

Customers must inspect products at the time of delivery. Any damage or issue should be reported within 24 hours along with proper photos or proof.

5. Refund Process

• Approved refunds are processed within 7–10 business days.
• Refunds are credited to the original payment method whenever possible.
• Cash refunds may not be available for online payments.

6. Return Shipping

Return transportation or pickup charges may apply depending on the reason for return and customer location.

7. Exchange Policy

In some cases, exchanges may be offered instead of refunds, depending on stock availability and product category.

8. Delay in Refunds

Banking delays or payment gateway processing time may affect refund timelines. Customers are requested to wait for official confirmation before raising disputes.

9. Contact Us

For refund or cancellation related assistance, please contact our support team through our website, WhatsApp, or visit our store directly.